Unclear reporting
Technical dashboards don't explain whether promised outcomes are actually being achieved.
Independent MSP oversight
Is your IT provider delivering what you're paying for?
Independent MSP oversight, IT audits, and vendor-neutral advice for growing businesses. We don't replace your MSP. We make sure they're delivering what you were promised.
✓ No product sales✓ No vendor commissions✓ No hidden agenda
SAMPLE REPORT
Q3 REVIEW82/100
Overall MSP performanceGood, with notable improvement opportunities
7 domains assessedEvidence validated
The oversight gap
Your MSP may be doing a good job.
But who independently verifies it?
Most business leaders receive technical reports without an objective way to judge the service, security, or value behind them.
Uncertain value
Invoices, licenses, and add-ons accumulate without a neutral review of need or utilization.
Untested recovery
A green backup report is not the same as a successful, documented restore test.
Hidden exposure
Security gaps, unmanaged devices, and weak documentation often stay invisible until an incident.
Independent by design
We represent your business—not a technology sales target.
We don't attack MSPs. We create clarity, accountability, and a better working relationship.
Provider-tied vCIO
Represents the provider
Revenue tied to services
Recommends products they sell
Measures their own delivery
Allegiance
Represents your business
Flat advisory fee
No resale commissions
Independent validation
Productized advisory
Clear answers. Defensible evidence.
Practical next steps.
Choose a focused assessment or maintain continuous, independent oversight.
⌁
ONE-TIMEIndependent IT Health Check
Contract versus service review, licensing, devices, MFA, patching, endpoint protection, backups, SLA performance, documentation, scorecard, and executive findings presentation.
Starting at $299
- Up to 25 users: $599
- 26–50 users: $699
- 51–100 users: $799
◎
MONTHLYContinuous MSP Oversight
Ongoing SLA, ticket, patch, backup, security, licensing, invoice, access-change, and incident review with monthly leadership reporting.
Starting at $99/month
- Up to 25 users: $199/mo
- 26–50 users: $299/mo
- 51–100 users: $399/mo
- 101–250 users: $599/mo
◇
QUARTERLYQuarterly MSP Assurance
SLA and ticket trends, device and security controls, license optimization, privileged access, backup evidence, invoice comparison, risk register, and quarterly executive meeting.
Starting at $3,000/quarter
- Up to 25 users: $3,000/qtr
- 26–50 users: $4,000/qtr
- 51–100 users: $5,500/qtr
- 101–250 users: $8,000/qtr
□
YEARLYAnnual IT Governance Review
Annual contract, pricing, SLA, licensing, asset, security, backup, documentation, vendor-lock-in, and technical-debt review with a 12-month roadmap.
Starting at $4,000/year
- Up to 25 users: $4,000/yr
- 26–50 users: $5,000/yr
- 51–100 users: $7,000/yr
- 101–250 users: $10,000/yr
Standard pricing assumes one MSP, one Microsoft 365 or Google Workspace tenant, one primary location, remote evidence collection, and no penetration testing or remediation. Final pricing depends on users, devices, locations, evidence availability, and complexity.
Signature framework
The MSP Accountability Scorecard
A plain-English, evidence-based view of your technology provider and risk posture—scored across seven critical domains.
Executive summaryRisk heatmapEvidence registerPrioritized action planOptional MSP review meeting
Governance & Contracts/10
Microsoft 365 & Identity/20
Endpoint Management/15
Backup & Disaster Recovery/15
Security Controls/20
Documentation/10
User Experience & SLA/10
90–100 Strong75–89 Good with gaps60–74 Material risk<60 Urgent attention
How it works
A rigorous review without unnecessary disruption.
Discovery
We define objectives, scope, and a focused evidence request.
Validate
We independently test claims and review controls using read-only evidence where possible.
Report
You receive an executive report, scorecard, heatmap, and evidence register.
Align
We review priorities collaboratively with your leadership team and MSP.
Oversee
Continue monthly or quarterly oversight when ongoing assurance is valuable.
Least privilegeConfidential by defaultEvidence-based findingsCollaborative approach
CB
CHRISTIAN
Founder & Principal AdvisorExperience from inside
Built by someone who knows how MSPs work from the inside.
Allegiance IT Solutions is founder-led and grounded in two decades of hands-on IT experience spanning helpdesk leadership, Microsoft 365, Exchange Online, Entra ID, Intune, endpoint security, backup, ticketing, service delivery, and operational process development.
That inside perspective helps translate technical evidence into the questions business leaders actually need answered: Are we protected? Are we receiving what was promised? What should happen next?
Who we help
Built for organizations that depend on IT—but don't maintain a full internal IT leadership team.
LegalAccounting & FinanceHealthcare ClinicsConstruction & PropertyManufacturingeCommerceProfessional Services
Insights
Better questions lead to better IT decisions.
Practical guidance for leaders managing outsourced technology.
7 signs your MSP agreement needs an independent review
Discuss this topic →How to verify that your backups can actually be restored
Discuss this topic →Microsoft 365 licensing: where SMEs commonly overspend
Discuss this topic →Common questions
What business leaders usually ask.
Are you trying to replace our MSP?
No. We assess and improve accountability. If your provider is performing well, independent validation strengthens confidence in the relationship.
Will our MSP cooperate?
Most professional providers will. We work through client authorization, clear evidence requests, and respectful, factual communication.
Do you need administrator access?
We prefer existing reports, read-only access, or temporary least-privilege access. Any elevated access is scoped and agreed in advance.
Can you guarantee cost savings?
No. We identify and validate opportunities, but we do not promise a specific saving before reviewing the evidence.
Is this a penetration test?
No. Our reviews validate governance and controls. A separately scoped penetration test may be recommended when appropriate.
How long does an audit take?
Typically two to six weeks, depending on scope, complexity, and how quickly evidence is provided.
Can you work internationally?
Yes. Allegiance IT Solutions is remote-first across the US, Canada, UK, Australia, and Philippines. Contracting arrangements are confirmed before engagement.
Start with clarity
Get an independent second opinion.
Bring a recent MSP invoice, your agreement or scope of work if available, approximate user and device counts, and your biggest concern.
Free 20-minute reviewNo pressure. No provider-bashing. Just a useful first conversation.